My client has a claim to replace his roof. They approved a roof replacement but are denying replacing the decking because it was damaged from rot and not from the storm that damaged the roof. I can’t replace the roof without replacing the decking. Who is responsible to pay for the decking? Their insurance is USAA in case it helps. Also, the ridge is crooked (sunken in in one section) and they’re denying that as well. Who would be responsible for that? And last, they refuse to pay for ridge cap separately. They insist 15% waste on the shingles will cover it.
Any help/advice is appreciated.