Okay everyone, I appreciate the feed back. I’ve been in construction for 15 years. I run the warranty in 4 states for a national builder that’s in over 15 states. Let me explain where I’m coming from. I called this company to get a quote to replace my roof. I was going to be paying out of pocket for this replacement. During their visit they found a lot of hail and wind damage. They mentioned you might want to contact your insurance company on this. I did that. The adjuster saw enough to get it replaced. I decided to pursue with this company since they seemed to be on top of things. It all went to hell once they recieved the $5700 check for materials. After reaching out to them several times to schedule my replacement, it was crickets from them. I left the office manager a nice voicemail that got his full attention. A few weeks later my roof was done. Please remember, I hear people bitch and whine daily about petty shit. The project manager met with me so we could do a visual inspection. While doing our walk, he’s the one who noticed the torn screen and said he’d get it replaced. We both found multiple pieces of siding that were damaged. These 2 things were not a huge problem to me. I was going to do the repairs myself. The project manager said that it was their job to fix these items. I told him my major concern were the roofing nails that were everywhere. I personally rolled my driveway/yard several times right after the tear off with a roller magnet to help them get the job done a little quicker and some peice of mind for myself. I’m still today picking up roofing nails. 3 weeks went by, and no contact from them on doing any of the promised repairs. It was the following week is when I noticed the leak in the powder room on the ceiling. I reached back out to them on the leak which was now my main concern. I got an email from them a few days later asking when they could send out the project Manager. I replied to the email with one of the dates and times they put on their email for an appointment. I also asked about the other repairs since this was the first contact since right after the completion. I don’t get a response back on at all. The day of the appointment. He’s a no show. I call him up and get a BS reason. 5 days later, he meets me. We find a piece of flashing that appeared to be cut to short. He said he’d get that replaced in a few days. I asked him about the other promised repairs and he calls the office. They state there will be no action taken since it wasn’t documented on paper and that I’d signed the completion form. He tells me that he will get this still done for me. A few days later, he shows unannounced with a crew for the flashing repair. I watch them on my camera live, and notice they only replace the flashing and add no sealant or do anything else. I come home to check it myself and I call the project Manager to inform him of that and the nails they kindly left in my driveway. I haven’t heard from them since.
So now you have the whole damn story, you can probably see where I’m at and coming from now. I deal with trades everyday, and I treat everyone of them as fair as I can. I’m far from over with this company. I’m now going to pursue that they fix everything damaged by them.
The whole reasoning of me asking my question about, should I let my insurance company know, is, since this company wants to show how to give themselves a bad name and put that soon to be spotlight on them. Should I make sure my insurance company knows of certain items they recieved payment for and the work wasn’t done my them?