First of all, I am very aware that this thread is useless without photos.
I forgot to take my digital with me on the roof & was running late to get outta there…
Here’s the situation:
Friday, I went into a neighborhood where I had done a lotta hail damaged replacements 3 years ago. Customer X said “sure, go look…” no hail, however his shingles were looking rusty on about 60% of them.
Atlas Pinnacle, Surf Blue (custom order, took us about 3 weeks to get product in). I’m not sure what’s up with that & it’s not consistent to ALL shingles, just in patches that make me think some shingles got mixed in from production lots.
Where the “rust” looking color is on the shingles varies; some have it across the entire shingle whereas others have it ONLY on the ‘shadow’ (base) portion with the dimensional / top laminate being OK. Again, these are 3 year old shingles & there shouldn’t be any really observable discoloration. My first thought is an early attempt @ an AR shingle that went wrong @ the factory?
I mentioned it to the customer (who was on the way out & didn’t have a lot of time to chat) & then I called the area rep who in turn rolled me to the 800 # for Atlas’s customer relations dept… left a message with them & will try again on Monday if I don’t hear back.
Anyone have experience with this issie on ANY mfg., much less Atlas? Yeah, I’m sure this is going to bring out the Atlas haters… save it. Need real answers here.
Oh, & BTW - I sold the job while working for another co. & am an independant these days. If it rolls to the installing co. to file / dig into, I suppose I shold let it go to them for service, however I wouldn’t mind doing the reinstall with Atlas paying the bills.