Shouldn’t equipment do what it is advertised to do??
Shouldn’t supply companies stand behind their products?
Have you had any similar experiences?
We are a small, but growing roofing company specializing in synthetic & metal roofing.
As part of our expansion, we ordered Commercial / Industrial equipment from VanMark, through ABC Supply.
Although the Brake & slitter are both rated for the 24 ga steel we use, they don’t work.
The Brake ($2700!) doesn’t hold the Steel tight enough, so it moves while you are bending.
The power Slitter ($2500!) will only slit about 1/2 way through the steel due to excessive shaft deflection. The Slitter is rated to make 2 cuts at once as well as using the Perforator dies (another $500+) we also purchased. The Perforator make 4 side by side louvers (8 slits!).
If the Slitter won’t make a single slit, what makes them think it will do 8?
VanMark won’t take the crap back, they recommend a couple wedges that
rub against the shaft to keep it from flexing so much??? Then they say that I should upgrade to a bigger motor if I want to use the Perforator dies, another $300+, but it still might not work on the 24 ga Kynar coated steel that we use.
They don’t have an answer for the Brake problem.
ABC Supply has told me that it is MY problem, NOT THEIRS. They won’t take the crap back & won’t help out at all. What a RIP OFF!
We can’t afford to piss away over $6000, what do I do now?
One GOOD thing is that we paid for the stuff with AmEx, so they might help out.