Hello, my partner and I just bought a small house that needed a new roof. We had a guy from a local contractor come over, got on the roof, and gave us an estimate (he did not take us up on the roof with him).
On the contract, and per a verbal agreement, they agreed to replace any rotted roof boards at the cost of $2.35/square foot over the estimated cost. We agreed to this and pay for whatever rotted boards they replaced. The contract also states that they would repair the fascia as necessary - however, another line in the contract states that any carpentry work on the soffit and fascia is to be negotiated.
They hired a subcontractor, who pulled off our old roof and replaced it with new shingles. However, we suspect they did not replace rotted boards, as there appears to be some gaps and rotted boards beneath the shingles (hard to tell for sure) and some of the fascia and soffits are still rotted and in need of repair - they did not consult us or negotiate that with us as per the contract.
Furthermore, when we asked them about it, they returned to inspect the roof and noted that a part of our roof was flat and should have been ‘flashed’, but that they were not contracted to do that. However, we cannot see this from the ground level, and now in order to flash that section, we’d have to tear up some of the new shingles. And because they never mentioned this to us while they worked on it/did the estimate, we had no idea we needed that work done. It seems odd that, if the contractor was up there to make an estimate, he would not notify us that we needed to flash the flat section, as this is pretty major and we suspect that water may leak through our roof.
They also sent a subcontractor to saw some of the rotted fascia - however, he replaced it with a board not fitting with the others, and now water runs down between the fascia and the roof.
We are very, very nervous about water damage, with heavy rains and the onset of winter. Do we have a right to complain to the Better Business Bureau? What options do we have?
I also have some pictures, if that would help. Thank you in advance.