Finally got my new roof installed and everything completed Friday. We got a little snow (maybe a 1/2 inch) and noticed some wet carpet by a bedroom entrance right next to the wood floors. Investigated and found water entering the crawl space and later some water damage on the drywall in the corner of the house. Roofing company was contacted right away (Sun AM) and was able to come out along with the sub cons to address the situation. In addition a water damage mitigation company was called out as a third party. Crawled into the attic (minimal access) and they found the area of water intrusion along with some wet insulation. They are fixing the issue, apparently the cold weather has not allowed the shingles to seal and regardless of having Ice and water shield in place the snow caused a backup of water to be forced under the shingles. The roof will be repaired on Monday and in the meantime the water mitigation company is running a dehumidifier and air scrubber.
My question is what is the proper way to go about and handle the repairs? The roofing company has not experienced an issue like this, the sub con says the roofing company will take care of it and the water mitigation wants me to file a homeowner’s insurance claim and let them get the $ and deductible back from either the Roofing company or sub con and they highly recommend I do this. (which I really would not rather file an insurance claim and not sure of the ramifications of increased premiums etc)
Right now we are looking at some moisture mitigation, drywall/paint work and possibly some carpet at a minimum. Any feedback would be appreciated. Thanks.