We’re a general contractor in Texas. We are restoring a home that got flooded in June. Insurance company estimated about 90k in damages and released funds to my client’s mortgage company. Approximately 27k were released to the homeowner and then homeowner released that amount to us. Mortgage said another 20k would be released (now with both our name and homeowner’s name on the check) upon us submitting waiver of lean, general liability, contract, and our estimate of the damages. Then another 20k would be released after a 50% completion inspection done by the mortgage. There would be a final inspection after which the remaining amount would be released.
We submitted all the paperwork needed immediately and confirmed with the claims dept from the mortgage that they had everything they needed. They informed us two checks would be released since the 50% completion inspection had just been done so for us to give it about a week before both checks arrived. This was for the 20K we were to get after submitting all paperwork and the 20k for being halfway done with work.
I call a few days later just to make sure everything was going well and I’m told the two 20k checks are on hold because they don’t have a copy of our general liability insurance. After an hour of insisting it was submitted weeks ago, they “found” it but now said “oh, but now we need your bond information before releasing the checks.” I explained to them that all they had required was my general liability but he insisted we needed a bond, he didn’t know what kind, and when asked for what amount, he hesitantly said “any amount.” I spoke to a supervisor who seemed just as lost and he explained it was a new policy that began in April 2018 that contractors need to have general liability and have a bond for the project before releasing funds. I asked what kind of bond I needed and he said “just any bond” for “just any amount.” After I attempted to get a bond and explaining what I was told, the bonding company rep laughed and asked if the mortgage had any idea what they were talking about. Bonding company said they needed to know what the bond was supposed to guaranteed so they would know what kind and a specific amount. I called back and after the rep “researched” he told me a Surety Bond that guaranteed the work would be completed and done well but that he didn’t know what amount. Another rep later, a Surety Bond that “could be” for the amount of the project but was up to me and homeowner.
Now I’m stuck trying to get a bond and being questioned why I need a bond in the middle of a project by bonding companies. They see me trying to get a bond at this point (halfway) as a red flag so I have been unable to get one. The mortgage has now began asking for my clients’ (him and his spouse) financial information such as proof of income along with our bond as a requirement to release funds. It seems as though they are continuously putting roadblocks to not release the insurance funds. We’ve never encountered this problem and I’ve been working with insurance companies and mortgage companies for years.
I was told a performance bond could run me anywhere up to 5k for a 90k job like this one.
Has this happened to any of you and how did you resolve it? Any ideas, advice, suggestions are appreciated.
Thank you in advance.