Insurance claim

Hey everyone, I’m new on this site. I just started to work for a roofing company as a salesman, and ran in to few difficult situations. I got several home owners that want to get out of our contract because they want to use their relative or some one else to do the work, after their roof been approved by adjuster, but our contract says that they can’t do that after 3 days of signing contract, and if I have authorization from homeowner to represent him, can I open a claim for the home owner because he is to busy to do that and always out of town. Any other tips are helpful, Just want to make some$. Thanks!