When I bought my house, it came with a warranty from RoofRX. I paid them some money to repair some broken tiles, reflash pipes and other minor issues in order to activate the warranty.
Since then, I have had two leaks.
The first issue is a leaking valley, they wanted 2800 bucks to fix, with 1000 bucks off for my ‘warranty’. The cost of materials is fairly low, and they said two guys one day to complete. That seems absurdly high to me, but that’s not even why I’m writing today…
The second issue is this. I have a leak in my bedroom above a sliding door and a window. the water drips from the top of frame around the door and window. There is no evidence of any other water damage on any ceilings whatsoever in my house.
I tried resealing around the door and window from outside, but still leaking so I figured it must be the roof. Called RoofRX. They went onto the roof, couldn’t locate an obvious leak.
Their proposed course of action is therefore to replace a huge section of my roof at a cost of 11,000 bucks.
They guy was here for an hour talking to his boss while he created the quote.
They did not go into the attic at all to look for evidence of where it might be leaking. They did not do a water test. They said a massive replacement for a twelve foot wide section on the entire roof was the only way to deal with it. Furthermore, the quote was so high because they said I wouldn’t be able to reuse any of my concrete tiles, I would need 700 new ones.
Everything I have read online says to look in attic, and also do a hose test to find the source of the leak. I am going to wait for it to rain again but I can’t see any evidence of water damage up there, the insulation is all bone dry, no rust or condensation on any nails. I also find it absurd they would need to use new tiles. I have a heavy duty tile roof and the tiles are in generally good condition. The house was built in late 80s but I live in SoCal with pretty mild weather and all my neighbors still have their original roof.
When I went up to the roof I noticed that the concrete tiles on the edge seemed to be a little low down in places and I found I could easily push edge tiles in about an inch or two where it was leaking.
I’m not saying that solves the leak or anything, but surely saying they can’t figure out the exact location and so saying I need to do a 11k repair without even looking in the attic or doing a water test is ridiculous no? It’s not even hard to get up there. The guy said he literally wasn’t allowed to go in the attic. Just seems so ridiculous to me!
Am I right to be concerned? And do any experts have any tips for identifying what might be causin a leak of this nature?