I am trying to get compensated for what I believe are defective shingles on the 6 year old assisted living I am responsible for. They are IKO 3 tab 25 yr shingles on a 7/12 that are cracking, curling a little, and blowing off. The General contractor has been out and inspected them, he commented on cracking, lack of seal down, and brittleness. He has contacted the distributor and I am waiting to hear back. He also commented that he doesn’t think that guys who roofed the place are still in business although I can’t find anything wrong with their technique.
My question is: What is my next step so that this goes as smoothly and quickly as possible. How do I effectively keep this process moving, without being a jerk or a pest.