I’m the office admin for a small to mid sized roofing company, so I’m on the frontline when client’s call. I am constantly having to apologize to our client’s because it has been several days to quite often several weeks and our estimators and project managers have yet to get in touch. I don’t think it’s unreasonable to expect calls to be returned within 24-48 hours. I know other industries expect calls to be returned within hours or at least the same day. How quickly do you handle client’s requests?
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