Yes, he’s still in business…Trinity Roofing of San Antonio. The skylight was a nightmare from day one. It’s what caused me to check into getting the roof looked at in the first place. He came out at 3 least different times after the project was initially done …because after each good rain, the skylight would leak. Finally, he agreed to replace all 3 of the skylights. I would pay for the skylights & he’d install them - no charge. After all, I instructed him to replace them to begin with if, in his professional opinion, they needed to be replaced. He said they didn’t. But every time it rained I had to get a bucket to catch the drips.
There has been a drought down here for about 11 months - we thought the problem was fixed “finally”. So, when it did finally rain heavily a couple of weeks ago…bingo, one of the other skylights started leaking. Previously, the guy looked me right in the eye and said he’d come out as many times as it took to make sure the skylight (s) didn’t leak any more. This somehow turned into an “I’m sick of having to go to that house & frick with those skylights so, I’m just not going to reply to the customer any more” situation. His contract says he guarantees all workmanship for 5 years.
I’ve filed a complaint with the BBB. I’ve contacted a local TV station that does segments on folks getting taken advantage of by shoddy businesses - they recommended I go to a mediation & if that doesn’t work to contact them and they’ll investigate further and possibly go to his business (on air) and ask him why he won’t finish the job. I’m currently making signs for my yard and cars to warn other customers.
I was wondering if there was some Texas Roofer’s Association or something that kind of ensured roofers policed themselves etc. I just don’t know enough about your trade. I do know I’m pissed and if it takes me years…I’m going to do everything I can to make sure other customers are aware of this asshole!