Insured has confirmed she has code upgrade.
Short back story, decking is 3/8 and not a nailable surface due to having multiple reroofs and someone went thru it at tear off. 3/8 isn’t available in our area. While 7/16 is, this isn’t in Xactimate, so commonly, 1/2 is estimated for. Adjuster told us to get letter from our supplier stating the same…
Then sends an email denying it all as it was not damaged by wind/hail.
I’ve had other claims with SF cover decking no problem.
I’m at a loss here for the insured. ** She has requested a manager to speak with but anything else I can do in the mean time?