Working on a roof claim for wind damage.
Allstate approved a repair, wanting us to patch the roof with shingles that do not match.
I called them letting them know that the shingle is discontinued and that we needed to replace the entire roof in order for the roof to be uniform. They outright told me that they do not pay for matching and that was that. In this storm, I had 2 other Allstate roofs approved 100% due to discontinued shingles after originally only being approved for repair due to wind.
I explained that to the person on the phone but she basically told me she did not care, that this was a different claim.
I just sent a shingle to the lab to get examined, hoping that if they don’t pay for the entire roof, they pay fair for the repair, since it is Gaf Timberline Ultra HD on the roof.
Any tips on getting this Allstate claim in Arkansas approved for full replacement?
What has worked for you?
I’m just shocked and confused about why they would approve two other roofs a few blocks away, in the exact same situation as this one that they are refusing to pay for. On xactimate it came back as being a $30,000 roof, size height and pitch having a lot to do with it.