I recently had a customer cancel on me after I successfully had their homes 40sq roof paid for by statefarm for replacement. I did nothing wrong and the customer would actually never even say why they canceled. I know some people do a 20% cancellation fee, which on a 10,300 total claim would have been around 2,000. I felt I was atleast due this amount considering without me they would not have known the process or recieved the 10k + for their roof replacement. I did not pursue the fee in fear the customer would leave a bad review online and potentially hurt future business! Any thoughts or ideas with stuff like this moving forward? THANKS!
4 Square Roofing