I have been in business for about 10 months and have learned many lessons. I’m going through one right now. In the 2nd month of being in business I took on a repair without really knowing what I was getting into. I recommended to the homeowner to get a new roof. The roof is flat and ponds water, is under a wood deck built over it, has 2 or 3 failing layers, multiple leaks, Seattle weather, at the start of fall. It also has walls with wood posts going right through the roofing. The support posts go through the roofing with no roof cement around and were not placed on any kind of padding. To get to the repair I had to remove 28 rows of 1 x 4’s. Oh yeah, I had to go through his house and bring all my tools to the third story. Would have set up my ladder and parked in the back but there is a city alley there. I also had to move all of his things out of the way and work around plant pots with plants wrapping all around some kind of lattice. (just let them hang on set them on studs)
I couldn’t find any parking but paid parking a few blks away. I got a parking ticket while loading my tools so I could go pay for parking!
This job is one of the most frustrating things to me. The homeowner
said " make me an offer I can’t refuse " for repair.
I did some inner chest puffing and thought to myself “this will be frickin easy” so I told him I’d do it for 1k plus material.
Worked late hours 2 days and thought I had it done.
I got about 95% of the leaks handled but one pesky one remains.
After 4 attempts to repair a wet roof I called the homeowner and said "how about this: we part ways for $500. " The homeowner said he would not accept this and wanted a full refund.
I said no 500.
Next thing I’m getting certified mail from his attorney. So I offered to go out and attempt to fix again. There response was two options:
- full refund
- attempt repair and if not successful on this attempt then full refund.
Now I personally don’t agree to either option but I do agree to do what is in the contract which is seal any possibilities of a leak.
I admit, I made a huge mistake by not chargin by the hour but I did spend between 35 and 40 hours on this project and here I am still f-ing with it. For 1k!!!
I am a registered contractor in WA and I feel like this butthole is trying to get out of paying me somehow and is threatening to file against my bond.
Am I obligated to give any Joe Blow a full refund of their money if they call for it at any time during work when they threaten to file a claim against my bond?
My insurance people told me my bonding co. can drop me until the dispute is settled.
This would mean I wouldn’t be a registered contractor any more.
I don’t feel this is right but should I jus give him his money back and have mutual sign-off of contract or tell him I will keep coming to repair per written contract. Can he still file against the bond?
Any input will help. Thank You Guys and Gals