I would like some opinions about my contract with a “multi-state” roofing contractor… I am a retiree living in florida.
In January 2005 I paid a contractor for my roof to be re-shingled (dimensional) in Florida. My “contract” called for a ten year labor warranty in addition to the typical other details one would expect to see. My questions about warranty and longevity of service (in FL) were answered in very reassuring emails between the company president and I.
Putting aside the “other” details such as;
- Did NOT install 24" metal reinforced ice and water barier in valleys.
- Did NOT replace stacks and vents or electrical service boot with new ones.
- Did NOT replace moisture damaged plywood with same (used pieces of oriented stran board).
- Did NOT complete the work in 4-6 weeks.
In Florida, after hurricanes Frances and Jeanne it was hard to get a contractor for the job…all locals were overbooked and overwhelmed.
I cautiously contracted with this out of state company that was well represented at the time. I had to accept the fact that what should have been an $8000.00 job was now $11300.00(supply and demand) and $800.00 for two tarps that were promised “free of charge”.
I was very frustrated over the fact that there was NOT an english speaking worker present during my job that I could communicate with. How could I argue points of the contract with Mexican Nationals that were done with the job in just two days?
After the first heavy rainfalls my new roof leaked in three places (chimney and skylights). No problem, warranty right? Yes, to my satisfaction the company DID send out a repairman for the leaks (and he did speak some broken english). A couple of tubes of black stuff later It was no longer leaking. The company did not offer to pay for my drywall repair- so that was left to me. Six months later another leak in the kitchen below the the skylight was serviced for repair(another tube of black stuff). By now I am thinking that there is only so much you can do with this black stuff (I have heard it called “bull”). After all, the florida sun is a very intense influence on any material.
Well now 33 months have passed since my re-shingle job and the area below the kitchen skylight is leaking again. A phone call to the company revealed that they apparently have left the State of Florida. My repeated telephone calls to out of state corporate offices have fallen on “deaf ears”. I am being ignored, it is obvious to me they no longer intend to honor their labor warranty.
This company is LARGE compared to most, doing business in at least FOUR states and possibly more. Inquiries revealed 2003 revenues to be at $1.3 million escalating to $5.3 million in 2006,(307%) mostly attributed to the florida post hurricane market.
I deliberately did NOT mention the company name here at this time. I would like to get some opinions from the forum about the ethics involved in my situation. I realize I could hire a local roof repair tech to fix my leak but I am being stubborn for now because I feel like I have been made the fool. I also realize this is not in the realm of “scams”, but depending on the future behavior of this company some fraud issues may be at issue. It isn’t that difficult or expensive to leave a “shell” operation (with a phone drop) behind for two years after the storm has been chased and the target market conquered. I would not want to see other desperate storm inflicted folks receive this kind of service.
I would really appreciate your constructive input and responses.