Shingles replaced in 2011, bought house in 2012 with a “new roof”, had four massive damaging leaks in 2016/17. Very expensive repair to rotted wood pieces and roof installed with part metal, shingles and Ice and Water shield placed. Live in Utah so also had heat tape in the valleys. Eighteen months later so much water came through in three spots causing the paint to sag. When the roof was installed, the drip edge was cut to fit around gutters instead of removing them (in the quote to do so). Also found out that the heat tape was installed incorrectly and insufficient amount placed so ice dams built up possibly causing some of the water damage.
The roofer says he is not responsible for the ice dams but is willing to repair the roof and enhance what was done wrong but I now have three rooms torn up again and my wood floor needs to be refinished for the second time since 11/17. The warranty says they are responsible for the roof but how responsible is he for the damage to the inside of my house by the failure of his work in less than two years? Our insurance company is involved. We are now looking at another $8000 in heat tape to get properly installed.
Any advice? Very frustrated and angry