I am at a complete loss, I hired a company that was well reviewed online and a member of the BBB, they had insurance and were a preferred contractor for Owens Corning. I thought I had done my homework, but apparently not… This is a long story that isn’t quite over yet, so bear with me.
So first they were supposed to come on Monday and no one showed, I called later in the morning and the owner told me that there was an issue with the shingle order and that they would be out the next day. He even told me he would come by later that day and drop off the materials so the crew would be able to get started right away, he did show that day, but not with materials. He needed to know what color shingles I ordered because he lost the proposal I signed.
It was fine though they came the next day and installed the new roof. There was a pretty large crew and they were done in only a few hours. I called the owner and he stopped by that afternoon and I told him that I thought our aluminum siding had some damage and that I didn’t like the way the flashing turned out, that it looked messy. He assured me that he would come up with a solution and come by the next day.
When my husband got home he decided he would go up to the roof and give it a quick once over - THANK GOD HE DID!
There were about a dozen exposed nails, the ridge nails were poorly caulked, he found that the decking that they replaced was not done in a full sheet and was not even nailed to the trusses (they just set it up there and shingled over it - you could see it from the attic) the flashing around the chimney was not replaced, but spray painted black, the siding was bend, scraped, and torn where the garage meets the house, they left a bunch of old shingles in the attic, and the box vents they removed were just holes that they shingles over.
So I waited the next day for him to show up, like he said he would… and nothing; he never came by or called. Then the next day (today-technically yesterday since it late) I called first thing in the morning and told him that I had a number of concerns and that I needed to speak with him. He did come by and he brought his crew. I was prepared with typed notes and pictures his crew got back up on the roof and worked for a few hours, he assured me that they would fix all of the issues.
It gets worse… so my husband gets home and goes back on the roof and in the attic, there are still exposed nails, ridge nails that aren’t caulked, the decking was replaced, but when they tried to nail it to the trusses, they missed the truss on every nail but one. And on some of the exposed nails where they were supposed to replace the shingles they just removed the nails, leaving HOLES in my roof!
Then they tried to “fix” the siding that was bent and scratched, they spray painted a huge part of the front of my home with spray paint that didn’t quite match the original color of my aluminum siding!
The owner said he will come back out and try to fix the issues, but should I let him? Instead of a small leak in my old roof, I now have a roof that will definitely leak in multiple places the first time it rains and spray painted siding. Should I just go after his insurance and call another contractor?