We include a 5 year workmanship warranty with each roof replacement. At present, our warranty certificate is fairly brief in words with few limitations. Our contract itself includes a statement about not being responsible for damages under the roof for certain conditions such as ice dams, wind driven rain above 60 mph, etc… Thankfully, our warranty claims have been very, very low. To date, we’ve also had any interior damage repaired with no questions.
I am curious about the workmanship warranties you folks provide.
For what period do you warranty your work?
Do you cover damages under the roof such as interior?
If you do cover damages under the roof, are there any dollar amount or other limitations?
Do you charge a deductible of any kind?
Do you charge a trip fee if a claim is called in and it turns out the damage wasn’t due to your workmanship?
Do you have any caveats to limit your liability such as ice dams, hurricanes, tornadoes, etc.?
I have been considering this a fair amount lately. A good portion of our business has been with rather expensive homes, $400K plus. Obviously, these expensive homes can often have rather expensive interiors and expensive items inside.
So what happens if a leak occurs, ceiling caves in on a $100,000 antique grand piano? Or a leak occurs due to workmanship, isn’t noticed but happens over a long time resulting in a major mold problem that results in a $100K deal?
Yeah, I realize these types of things could be covered by the GL Policy but who wants to have to use that? I’m just wondering if your warranties and/or contracts have anything to limit your liability or protect against these circumstances?