I’m new and don’t know anything about shingles. I see there are other Tamko topics, but they are all over 5 years old, if I’m reading that right. Any help is very much appreciated. I had my husband clean our gutters out Saturday and he noticed our shingles were in bad shape. American Family Insurance offered to send out one of their roofers and informed us our shingles are defective. He instructed us to contact Tamko. We live in Webb City, Missouri, and Tamko is about 15 miles or so from our house. They are mailing us a letter. From what I’ve read, perhaps they will be offering us new shingles, I’m not sure yet, but it looks as though we get to pay someone to put them on. We will know more when the letter arrives. Unfortunately, we do not have this money sitting around, and it seems a little unfair that it works this way. These shingles were put on in 2008 after hail damage, and our insurance check to pay for them. My neighbor, at that time, took the check and didn’t have the roof redone. We try to do things the right way, and this just seems unfair. Any suggestions are greatly appreciated, thank you. And we have a bundle of shingles left in our garage, P00001A Tamko on them. They are in bad shape too. Thank you kindly. Lisa
That is how it works, if they are found to be defective. I’m not familiar with tank, but the warranty forms I have filled out require some remover shingles to be sent in.
They will evaluate your ventilation, and other issues with your house and offer you a pro rated value Vs the cost of the material.
You may want to look into an extended manufacturers warranty if you don’t want to deal with this again.
The extended warranties extend the non pro rated span of the warranty for an increased cost.
Thank you, I will pass this along to my husband. I really appreciate it. He has another roofing company coming to have a look today.
First off, trusting AmFam and their selected roofer to offer an unbiased opinion is unreasonable. Google AmFam bad faith and see for yourself. Find a reputable, competent roofer in the area not affiliated with AmFam to get a quality, technical opinion. Then go from there.
Even if it appears to be a manufacturers defect, don’t expect Tamko to roll over and just send you a check. Depending on the age of your roof and the warranty in effect at the time the roof wad built, you could end up getting very little from a warranty.
Get a solid technical opinion first, then come back here with those facts. Knowing the age of the roof and the Tamko shingle model would also help along with some photos. Good luck.
Thank you. I will ask my husband for photos, probably Friday, as we have storms in the area today and tonight. The other roofer that came agreed that the shingles are not right. He commented American Family is the worst. I have a note from Tamko they will come out and look, we live not far from their headquarters in Joplin. This roof was put on in 2008 or 2009 by the contractor who built our new garage and roof over our patio and he used Tamko shingles (we are looking for the paperwork, sadly, I don’t know what the warranty is). I don’t want a check, just the roof to be right. I will be back with photos and information Tamko gives me, and thank you very much.
TAMKO is bad for failure… And worse for standing behind the product. Unless you hire a credentialed roofing contractor supported by the manufacturer the tear off and most other costs are not covered.
They’ll be here Monday. Thank you for your thoughts. I’m sorry we haven’t taken photos, I know the fiberglass can be seen as my husband mentioned this to the Tamko guy - does he need to worry that our roof will leak (he said, no). I hope other consumers are more diligent in knowing what they’re getting as we will likely have to learn a lesson from this. I believe we have weathered wood Tamko shingles. I’ll give you an update after tomorrow, thank you again.
What happened to the contractor who installed the roof? I assume he helped you choose Tamko? He may even be a Tamko Pro Contractor. He should be your technical advisor and be there to meet with the Tamko rep.
I don’t share the other opinions about Tamko. All the single companies have had class actin law sits at one time or the other. And all of them have random warranty issues. I’ve personally found Tamko to be one of the better ones to stand behind warranty issues but I fought hard when necessary and the Tamko Reps we had were but good ones.
Unfortunately for you, the shingle warranties back in 2008 weren’t nearly as good as they are today. Unless your contractor was a pro contractor and got their pro contractor extended warranty, you’ll only recover a pro rated amount for the shingles only I think.
Well, husband is home. Tamko guy left a note. We have Oxford Grey shingles. He will be back on Wednesday. We wait. Thank you.
Our Tamko “defective shingle” update. It’s been over a week since the field claims specialist was here and took shingle samples, for which he stated, “I’ve never seen this before.” It’s been three weeks we’ve awaited the paperwork they said they were mailing to us on April 28th. Today, they’ve told me they’ll email it to me. I hope so.