Hello. I was hoping to get some advice from this forum concerning a roofing problem that I have. I live near ft. worth, tx. We had a hail storm in early 2007, and I had my roof replaced later that year in December. I noticed a stain on my kitchen ceiling last August. Just as my contract said under warranty, I notified the roofer within 72 hours. Someone left a message on my cell phone about setting up a time to do the repair. I tried returning his call, but he never answered. Then the hurricane hit in Houston. Since then, the roofer wonÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢t return my calls. The secretary says that sheÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢ll have someone call me, but no one calls. IÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢ve called their office multiple times in September and October. Nothing. I filed a complaint with the better business bureau. They still never responded.
The sales packet touted the warrant from Certainteed, so I tried emailing them. I simply asked for assistance with contacting the roofer. The apathetic response I got was:
We recommend you contact another roofing contractor to see what the problem is due to.
Thank you, Technical Services
IÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢m probably going to have to pay another roofer to fix the problem. Any suggestions?