I had our roof re-done by a GAF certified Master Elite roofer recommended by our neighbor back in 2013.
The roof is leaking now and my neighbor who has exactly the same problem still prefers to go seek for help from the original roofer.
However, the original roofer was kind of slow due to the them busy so I seeked for other help.
This is the video inspection report I received: https://youtu.be/BRzcyIet15o
And the prfessional opinion that I got was that there was that the damage was due to the animals (raccoons perhaps?) clawing through the rubber membrane.
However, the original roofer should have installed the metal flashing in the valley as indicated in the contract.
I told the neighbor the issue and he contacted the roofer, and the response that my neighbor got was:
"When a roof area is less than 3/12 pitch like this specific valley, which is called “dead valley”, we need to use a different membrane typical for low slopes, like an epdm membrane. This falls into our labor warranty and not GAF’s.
My questions are:
+ Is the original roofer telling the truth?
+ What about the Eaves, skylights…etc?
+ For those who are familiar with GAF’s Golden Pledge Warranty, are we still qualified for it given the installation the oringal roofer did in 2013?
+ What are my options to give the valley the protection it needs from the animals?
Thanks in advance