We're currently having a 2200 square ft flat roof installed. 2 ply modified bitumen. I'm in a climate similar to NY and MI. The job is taking forever and we've got a lot of sob stories from the estimator at the company and the lead of the two man crew working here.
I worked for a summer on a shingle roofing crew so I'm not a total stranger to the business. First surprise is there are only two of them doing the job.
They started the job but then took a long break over Christmas and before leaving forgot to waterproof an edge. That was the first sign of this thing maybe going south.
I won't go into all the frustrations we have, but the two major issues currently are that they didn't tell us they weren't installing the insulation they had spec'd out in the contract and they are saying they have been using more material than expected.
I'm suspicious about the way things unfolded. The actual roofer here, when we asked when the insulation was going down, seemed puzzled as to why we would even install insulation, indicating that they must never had a plan to install it to begin with. The roofing contact, the guy who estimated the job, said it turned out they didn't need to install it once they removed the old tar and gravel. And he said we'd get a discount since they didn't use the insulation. Why didn't he tell us this was the case earlier on? I have doubts he would have told us at all if we hadn't asked the roofer working here about the insulation. Either that or they screwed up and are trying to cover their tracks.
Second, right after this came up, the estimator tells us the roofers are supposedly using more of the first layer of the bitumen to make sure we don't get any pooling. So now the estmator is telling us if they need to order extra material that will come out of the amount we were going to get back for the insulation. Is this even a legit method of ensuring there is no pooling, and if it is, shouldn't they have had this in our contract either as a contingency item or already factored into their overall price? It reeks of bs, given the way things unfolded. There was a contingency item to replace any rotting plywood on the contract, so I'm a little puzzled that they pulled this one out of their hats.
Any insight or advice appreciated.