We have a customer who had an insurance claim for their new roof. We completed their roof 7 weeks ago and the final check was sent out to the homeowner three weeks ago by the insurance company. The HO works out of state, and is often out of pocket, which resulted in him being a bit slow in submitting our final payment to his mortgage co., Specialized Loan Servicing. Per their letter, I submitted several lien waivers, our contract, ins, and W9 via FedEx overnight. It has been nearly two weeks and the HO’s lender will not allow me access to the required lien waivers without his “permission”. They also informed me that our standard contract is not acceptable. They have also informed me that they have not received the final check, which was mailed to them 2 weeks ago.
The HO is helping as best as he can, being that he is stuck on an oil rig out in the boonies. In the meantime, I have several thousand dollars that is due and the Mortgage company is absolutely ridiculous.
There is no telling when the HO will be back home so that he can go online to grant me access so that I can get obtain and submit the required paperwork.
Therefore, do any of you have experience in dealing with difficult mortgage companies?