The owner told me he'd come by on Wednesday and called in the morning to say he wasn't going to be able to make it because of doctors appointments.
He said he'd have one of his foremen come over and take a look.
I get a call this morning from the secretary saying that a foreman went to my house, but I wasn't there, so he checked this, that and the other thing and everything seemed okay.
I managed to restrain myself and not take it out on her, but I made it crystal clear that I want to BE there and show someone exactly what I'm seeing and get a personal answer that it's the way it should be.
I don't know much about the situation with the valley, why it looks like a novice job. At this point, it's clear to me that attention to detail isn't a strong-point for this company. Like I said, I did my research, but I guess it wasn't good enough.