Alright, here is the issue. I have a homeowner who we did 4 trades: roof, gutters, siding, interior. We requested O&P and provided redacted invoices to AmFam. The adj came back stating that he wanted the un-redacted invoices. Uh no! Got the homeowner involved (she’s satisfied with our work and believes we deserve O&P) and she asked if O&P was within her policy and asked that it be paid out accordingly if so. The adj told her that the contractor (me) did not provide proper documentation, with no mention to her actual question (Is O&P within her policy?)
What do I do?! My colleague informed me that she has NEVER gotten O&P approved with AmFam
Any advice or tips are appreciated! Sorry if there are a ton of grammatical errors or if my question is unclear. I’m rushing as I write this!