[quote=“RidgeWalker”]We built our service magic lead today. I sat and talked with the home owner alot. I asked her how many calls she got from service magic contractors. She replied, 4. I asked her why she choose us over them.
Here’s her relpy in so many words.
1st guy didn’t even want to get on the roof, and instead just asked for her insurance paperwork then then told her it would cost $600 more then her insurance company paid, then he left.
2nd guy was to pushy, like he needed the job to much for lack of work.
3rd guy had an appointment set for after our appointment, but showed up 45 minutes early while we were still talking to her. They sat in the truck and staired at the home owner and my salesperson the whole time, and reved the truck up a few times. This made the home owner uncomfortable, so my salesman said we’ll just stick our sign in the yard so they won’t come back! haha. noobs.
But I do have a bone to pick with service magic, when I signed on I was told explicitly that I would only be competing against 2 other contractors but service magic sold this lead to 4.
No need for you to reply to that, I’ll call my SM rep monday and take it up with him instead.
All you roofers who read this post, here are some important keys to making the sale.
Be informative, Be prompt, Be clean cut and professional looking, and explain the benefits of why the roof you install is better then the next nailer who tries to get the job.
PS: We are not members of the BBB, we do not have phone book ads, and we do not do any other type of advertising. I spend that money on my clients roofs instead. = ) Try it.[/quote]
Wow, thanks for that feedback! The service professionals in my service that succeed, demonstrate exactly all the things you mentioned. They are usually the first to respond. They secure a time for the estimate. They give a fair and competitive quote. They take care of the homeowner and the homeowner rewards them with the job and great ratings and reviews to help you close even more of the leads I send you!
There is a reason they found my website, there is a reason the spend a good half hour filling out one of these requests. It’s because they are serious. 3 out of 4 homeowners that submit a service requests actually complete the job with one of our contractors.
In reply to the number of contractors we submit these leads too… If the lead fee is less than $20 we do not send it out to more than a total of three contractors. If the lead is higher than $20 we will send that lead up to a total of four contractors. Open the yellow pages and see how many roofers a homeowner can find that way. Now realize half of them are either not licensed or even insured as the yellow pages does nothing to prevent bad contractors from advertising.
I apologize if there was some misunderstanding on that part but hopefully you understand why. As you see the homeowner was treated like a sale and not a customer. This competition actually helped you so it is not all bad! Thanks again for all of your feedback and comments on my service, I am glad you have found success with us because that means you are taking care of my ultimate customer… the homeowner. I wish you the best!